How Bad is Your IT Helpdesk?

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Recently I had the joys of experiencing an Enterprise IT helpdesk for one of the biggest companies on the planet (a bank). For a laugh, I thought I'd record the experience.

My issue is basically as described in this Citrix support article:

Error: "There are no apps or desktops assigned to you at this time" after Logging into StoreFront

Problem Cause

This issue can occur during the following scenarios:

  • The user is not assigned to any delivery group.
    Check by opening Desktop Studio > Delivery Groups > Edit Delivery Group > Users and verify that the user that is launching the application is assigned to that Desktop or Application.
  • StoreFront is setup to communicate using HTTPS (Port 443) with the Delivery Controller and the controller was not setup for HTTPs.
  • A socket was closed on StoreFront server, preventing the user to contact the XML brokers and causing a timeout when enumerating the resources.


Scenario: Returning after not having access for a few weeks. I can login to the Citrx StoreFront fine but I'm getting the error "There are no apps or desktops assigned to you at this time".

Note: I get the same error on my works (3rd party) provided laptop and my personal laptop. Both laptops are running Citrix Workspace 2511. And this worked fine a few weeks ago.

  • Thursday 09.04.2026 @ 10:14 Call 1 to the helpdesk. 11 minutes. First Line support does try a few things and leaves it with "try again in about 10 minutes"
  • Thursday 09.04.2026 @ 12:07 Call 2 to the helpdesk. 32 minutes. First Line support tries a  few more things and leaves it with "we must escalate to Second Line support."
  • Thursday 09.04.2026 @ 13:25 Miss a call from Second Line support (because I was in a meeting)
  • Thursday 09.04.2026 @ 14:48 Call 3 to the helpdesk. 5 minutes. Ask them to get Second Line support to call me back.
  • Friday 10.04.2026 @ 09:11 Miss 2 calls from Second Line support (because I was in a meeting)
  • Friday 10.04.2026 @ 09:38 Call 4 to the helpdesk. 4 minutes.  Ask them to get Second Line support to call me back.
  • Friday 10.04.2026 @ 14:09 Call 5 to the helpdesk. 2 minutes.  Ask them to get Second Line support to call me back.
  • Monday 13.04.2026 @ 09:51 Call 6 to the helpdesk. 4 minutes. Ask them to get Second Line support to call me back.
  • Monday 13.04.2026 @ 10:55 Receive a call from Second Line support (was in a meeting but dropped out.) Get asked various questions which all seem a bit pointless and that I've been asked before by First Line support (like what laptop am I using.) Then the call disconnects and I do not get a call back.
  • Monday 13.04.2026 @ 11:28 Get confirmation my line manager has escalated this.
  • Monday 13.04.2026 @ 12:58 Miss 2 calls from Second Line support (because I was in a meeting)
  • Monday 13.04.2026 @ 14:38 Call 7 to the helpdesk. 3 minutes. Was going to ask to get Second Line support to call back but the guy at the end - who sounded like a robot - put me on hold over simple request and disappear.
  • Monday 13.04.2026 @ 14:42 Call 8 to the heldpesk. 2 minutes. Ask them to get Second Line support to call me back.
  • Tuesday 14.04.2026 AM: I decided to try the VDI one more time and finally it works. I was starting to lose hope. I was going to ask my line manager to request a new VDI. Kudos to the helpdesk, they did eventually fix it 🍻
  • When I did login, I did see a message on Tuesday 14.04.2026 @ 08:04 in Teams (which I couldn't get to) telling me "please check and confirm we have assigned the VDI ... to the profile".

 

  • Tuesday 14.04.2026: Logged into my VDI and emails don't work, and my corporate home page does not work, More helpdesk calls 😆 (if you don't laugh you cry).

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