How Rubbish is Your IT Helpdesk?

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** Work in progress **

Recently I had the joys of experiencing an Enterprise IT helpdesk for one of the biggest companies on the planet. For a laugh, I thought I'd record the experience.

My issue is basically as described in this Citrix support article:

Error: "There are no apps or desktops assigned to you at this time" after Logging into StoreFront

Problem Cause

This issue can occur during the following scenarios:

  • The user is not assigned to any delivery group.
    Check by opening Desktop Studio > Delivery Groups > Edit Delivery Group > Users and verify that the user that is launching the application is assigned to that Desktop or Application.
  • StoreFront is setup to communicate using HTTPS (Port 443) with the Delivery Controller and the controller was not setup for HTTPs.
  • A socket was closed on StoreFront server, preventing the user to contact the XML brokers and causing a timeout when enumerating the resources.


Scenario: Returning after not having access for a few weeks. I can login to the Citrx StoreFront fine but I'm getting the error "There are no apps or desktops assigned to you at this time".

Note: I get the same error on my works (3rd party) provided laptop and my personal laptop. Both laptops are running Citrix Workspace 2511. And this worked fine a few weeks ago.

  • Thursday 09.04.2026 @ 10:14 Call 1 to the helpdesk. 11 minutes. First Line support does try a few things and leaves it with "try again in about 10 minutes"
  • Thursday 09.04.2026 @ 12:07 Call 2 to the helpdesk. 32 minutes. First Line support tries a  few more things and leaves it with "we must escalate to Second Line support."
  • Thursday 09.04.2026 @ 13:25 Miss a call from Second Line support (because I was in a meeting)
  • Thursday 09.04.2026 @ 14:48 Call 3 to the helpdesk. 5 minutes. Ask them to get Second Line support to call me back.
  • Friday 10.04.2026 @ 09:11. Miss 2 calls from Second Line support (because I was in a meeting)
  • Friday 10.04.2026 @ 09:38 Call 4 to the helpdesk. 4 minutes.  Ask them to get Second Line support to call me back.
  • Friday 10.04.2026 @ 14:09 Call 5 to the helpdesk. 2 minutes.  Ask them to get Second Line support to call me back.
  • Monday 13.04.2026 @ 09:51 Call 6 to the helpdesk. 4 minutes. Ask them to get Second Line support to call me back.
  • Monday 13.04.2026 @ 10:55 Receive a call from Second Line support (was in a meeting but dropped out.) Get asked various questions which all seem a bit pointless and that I've been asked before by First Line support (like what laptop am I using.) Then the call disconnects and I do not get a call back.
  • Monday 13.04.2026 @ 11:28 Get confirmation my line manager has escalated this.
  • Ongoing ...


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