High-level overview of the steps involved.
- START
- Service-level definition: Service levels, applications, costs, etc
- Business analytics: Define outcomes: Best Practices and Procedures
- Discovery: Transition from PoC to production design, discover assets (storage, compute), reporting
- Service-level deployment advanced config: Build, best practices, common reporting
- Service Integration: Outcomes: CMDB integration plan, CI-asset mapping
- CI / Automation: Automated provisioning and configuration capture (CMDB, accounting, Service Desk)
- Self-service portal: Publishing of service catalog via APIs to internal facing portal
- Operate as a service: VM/VDI/storage, showback/chargeback
- CONTINUOUS IMPROVEMENT
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